We strive for customer satisfaction
The most important goal of our company is to satisfy customers in the long term through a high quality standard of our services and to support them in their work. Customer satisfaction is therefore our highest goal. We achieve it through a high quality standard of our offers, through reliable services and relationships at eye level. We regard feedback from our customers - whether positive or negative - as constructive criticism that helps us to constantly improve.
We are committed to satisfied employees
Our employees in all areas, their qualifications and their motivation are an important driver of our success. We challenge and encourage each and every one of them through individual development plans that we agree on together in regular meetings. We are committed to a working environment that is characterised by respect, commitment, flexibility, team spirit and fun at work. Just like our customers, we want to retain our employees in the long term. We want to get better together every day In our daily work, we strive to avoid mistakes and to act correctly. When we recognise problems or identify mistakes, we address them openly. We see them as an opportunity to develop further through innovation and continuous improvement and to become better together. Our error culture is both a right and an obligation: all employees have the right, but also the duty, to recognise errors and contribute to their elimination. Only through such an error culture can we promise our customers flawless quality in the long term and reliably keep this promise.
We commit our suppliers to the highest quality
Just as important as our employees are the suppliers and logistics service providers with whom we work on a daily basis. Only through their reliability can we reliably offer our service. In our daily cooperation, high delivery capacity, adherence to delivery dates, price stability, the quality of delivered products as well as error-free subcontracting are of decisive importance. The quality of offers and materials must meet the high demands that our customers have of us. We communicate our expectations to our partners and provide feedback on their performance.
We pay attention to the safety and well-being of our employees.
Our primary goal in the area of occupational safety is to have healthy employees and the lowest possible mental stress for our employees. Protecting our employees - preventing injuries and illnesses - is a top priority. The compatibility of family and work is also important to us. To this end, we offer all our employees comprehensive health promotion measures, ergonomically designed workplaces, flexible working hours and the option of a home office. We use feedback and suggestions to improve workplace safety on a daily basis. We communicate these principles to all our employees through information and training.
We are actively committed to sustainable business practices
Our management is responsible for ensuring compliance with all legal and regulatory requirements as well as the requirements of ISO 9001:2015. This includes, in particular, the requirements of environmental protection and sustainable management. We actively strive to fully comply with all legal requirements of environmental protection. We follow the principles of sustainable management.